Shipping policy

Shipping & FAQs

At PrettyCaseUk, we’re committed to bringing you high-quality accessories that complement your style, with fast and reliable delivery.

SHIPPING

UK SHIPPING

Standard Shipping (1–3 Working Days)

  • FREE on orders over £30
  • Orders £29.99 and under: £1.99
  • All orders are fully tracked

INTERNATIONAL SHIPPING

International orders typically arrive within 3–17 working days and incur a shipping fee of £11.99.

  • All international orders are shipped via Royal Mail
  • Fully tracked from dispatch to delivery
  • Signature may be required upon delivery

Please note that delivery times may vary depending on your location. Occasional delays may occur due to customs processing or local postal services in the destination country.


FAQs

Do You Offer Refunds?

Due to the nature of our products, we do not offer refunds for change of mind.

If you have made a mistake during the ordering process, please contact us as soon as possible via email or through the contact form on our website. We will do our best to assist you before your order is dispatched.

When Will I Receive My Order?

Once your order has been placed, you will receive an automatic order confirmation email. If you cannot find it, please check your junk or spam folder.

Orders are typically processed within 24–48 hours. Once your order has been dispatched, you will receive a second email containing your tracking information so you can follow your delivery every step of the way.

When Are Items Restocked?

We do not have a fixed restock schedule.

To stay updated on:

  • New arrivals
  • Restocks of popular items
  • Exclusive previews
  • Upcoming collections

Follow us on Instagram: @PrettyCaseUk

Please note that clearance and discontinued items may not be restocked once they have sold out.

Can I Track My Order?

Yes. All orders are shipped with tracking. Once your order has been dispatched, you will receive an email with your tracking number and delivery updates.

Do You Ship Internationally?

Yes. We ship worldwide. International delivery times typically range from 3–17 working days, depending on the destination and local postal services.